Frequently Asked Questions (FAQs)
General Questions
1. What types of products do you sell?
We offer a wide range of electronics and computing products, including laptops, desktop computers, smartphones, tablets, accessories, and more.
2. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number on our website to track the status of your delivery.
3. What payment methods do you accept?
We accept various payment methods including cash, credit/debit cards, M-Pesa and bank transfers.
4. Do you offer international shipping?
Currently No, but this might change soon since we are currently working on enabling International shipping.
5. Can I return or exchange an item?
Yes, items can be returned or exchanged within 30 days of purchase, provided they are in their original condition and packaging. Kindly check out our Refund And Returns Policy
6. How accurate are the product colors shown on the website?
We strive to display our products as accurately as possible. However, the actual color may vary slightly due to different monitor settings and lighting conditions.
Pre-sales Questions
1. Do you offer warranties on your products?
Yes, most products come with a manufacturer’s warranty. The duration and terms of the warranty vary by product and manufacturer.
2. Can I change or cancel my order after placing it?
Orders can be changed or cancelled within 24 hours of placing them. Please contact customer support immediately if you need to make any changes. contact support through 0758 910 008 to cancel your order.
3. Do you offer any discounts or loyalty programs?
Yes, we offer seasonal discounts and have a loyalty program for our regular customers. You can sign up for our newsletter to stay updated on special offers.
4. How do I know which product is right for me?
We have detailed product descriptions and specifications on our website. If you need more personalized advice, our customer service team is happy to help you make the right choice based on your needs. call or Whatsapp 0758 910 008 / 0711 463 624 or sent an email to or****@**********co.ke if you need any help placing your order
5. Can I see customer reviews for the products?
Yes, customer reviews are available on the product pages. These reviews can help you make an informed decision based on the experiences of other customers.
6. Are there any hidden fees or charges?
No, there are no hidden fees. The price you see on the product page is what you pay, excluding shipping which is calculated at checkout.
7. Do you offer bulk purchase discounts?
Yes, we offer discounts for bulk purchases. Please contact our sales team for more information.
8. Can I change my order once it’s placed?
Orders can be modified within a certain timeframe after placement. Please contact customer service immediately if you need to make changes.
Shopping information
1. Do you offer any first-time buyer discounts?
Yes, we offer a discount for first-time buyers, for first-time buyers use this coupon “RUNDATECH” to get off Kshs 500 on your first order. Please subscribe to our newsletter to receive the discount code and stay updated on other promotions.Â
Payment information
1. Is online payment secure on your website?
Absolutely. We use industry-standard SSL encryption to protect your personal and payment information. We also do not store any card information.
Can't find what you're looking for?
You can reach our customer support team via email at su*****@**********co.ke, or by phone at 0758 910 008. Our team is available from 8 am to 6 pm, Monday to Friday, 9 am to 5pm on Saturday.